At Gem Kids Academy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you register online and participate in our in-person, laptop-assisted tutoring sessions.

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1. Information We Collect

We may collect the following types of personal information when you use our services:

a. Personal Details:

• Student name, date of birth, age

• Parent/guardian name and contact details

• Address (for emergency or billing purposes)

b. Contact Information:

• Email address and phone number

• Emergency contact information

c. Registration Data:

• Account username and password (if applicable)

• Details provided through online forms and inquiries

d. Lesson and Progress Records:

• Notes taken during lessons

• Performance data, assessments, and feedback

• Homework submissions and progress tracking

e. Device and Usage Information:

• Device type used during lessons (e.g., student laptops)

• IP address and browser information (from online platforms)

We do not collect or store payment information directly. If payments are processed online, they are handled securely via Stripe and subject to their privacy policies.

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2. How We Use Your Information

We use your personal data to:

• Register and manage student enrolment

• Schedule and conduct lessons

• Monitor academic progress

• Communicate with parents/guardians about attendance, performance, and updates

• Respond to inquiries and support requests

• Improve our teaching materials and services

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3. Data Storage and Security

We store your information securely using encrypted, password-protected systems. Information may be stored:

• On secure, cloud-based platforms (e.g., Google Workspace, lesson tracking tools)

• Locally on password-protected tutor laptops

We implement reasonable physical, technical, and administrative safeguards to protect data from unauthorized access or disclosure.

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4. Disclosure to Third Parties

We do not sell, rent, or trade your information to third parties. We may share data only with:

• Tutors employed or contracted by us, for educational purposes only

• Law enforcement or legal entities, if required by law

• IT service providers for secure data storage (e.g., Google Drive, encrypted CRM systems)

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5. Photos and Recordings

Photos or videos may occasionally be taken for promotional or progress purposes. We will always seek written consent from parents/guardians before using any identifiable images of students.

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6. Your Rights

You have the right to:

• Access the information we hold about you

• Correct or update your personal details

• Withdraw consent for data use (where applicable)

• Request deletion of your data (subject to record-keeping requirements)

To make any such request, please contact us at [Your Email].

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7. Data Retention

We retain personal information for as long as needed to provide services or meet legal obligations. Lesson records may be kept for up to 2 years after a student ceases attending, unless a longer period is required by law.

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8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with a revised effective date.

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9. Contact Us

For questions or concerns regarding this Privacy Policy or your data, contact us at:

📧 [info@gemkidsacademy.com.au]
📞 [1300 515 664]